As promised, we will be unveiling the brand new, totally revised Customer Loyalty process during Power Summit on February 23rd. We will be discussing it in detail during our Towne Hall on the morning of the 24th at 10:00 a.m. (eastern).
Here is what you need to know!
1. We have completely changed the name from Customer Loyalty to Enhancing The Customer Experience.
2. We have added a brand new action plan section similar to Productivity, People Development, and Time Management focused entirely on Enhancing The Customer Experience.
3. The text consists of five chapters. Here is the outline of the entire process.
1. Enhancing the Customer Experience
2. Communications and Emotional Intelligence
3. Goal Achievement for Success
4. Diversity and Inclusion
5. How to Create a Powerful Connection
6. 6 Personal Life Wheels
7. Enhancing the Customer Experience Evaluation
8. Goal Planning Sheets
9. Goal Summary
10. Goals Accomplished
4. We will be offering a special price during Power Summit so you can add the new process to your library or for client needs. Enhancing the Customer Experience is typically $200 hard copy, $180 LMS, and $80 imp manual. During Power Summit, it will be $175 for all three!
A big thank you to all the Affiliates that contributed to this new process with feedback and ideas. We can not do it without you! See you on February 23rd!